Privacy Policy
How Badrock Machinery Sales & Hire Pty Ltd collects, uses, stores and protects your personal information.
1. About this policy
Badrock Machinery Sales & Hire Pty Ltd (ABN 87 702 096 875), trading in Perth, Western Australia, is committed to protecting the privacy of our customers, suppliers, website visitors and other stakeholders. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. The types of personal information we collect
Depending on the nature of your dealings with us, we may collect and hold:
- Your name, and the name of any business or organisation you represent;
- Contact details, including your email address, postal address and delivery or site address;
- Business details such as your ABN or ACN where relevant to sales or hire transactions;
- Details of machinery purchases, hire agreements, quotations and enquiries;
- Licence or competency verification information where required for the hire of certain plant and equipment;
- Payment and billing information necessary to process transactions;
- Records of communications you have with us, including email correspondence and website enquiry or quote form submissions.
We do not generally collect sensitive information (such as health information or criminal record information). We will only collect sensitive information where it is reasonably necessary for one of our functions or activities and you have consented, or where otherwise permitted by law.
3. How and when we collect personal information
We collect personal information when you:
- Submit an enquiry, quotation request or booking through our website;
- Contact us by email or in person;
- Purchase machinery or hire equipment from us;
- Enter into a hire agreement, supply agreement or credit arrangement with us;
- Subscribe to our updates or request information about our machinery sales and equipment hire services.
Where reasonable and practicable, we collect personal information directly from you. In some circumstances we may collect information from third parties, such as referral partners, transport contractors or trade references you nominate, in which case we will handle that information in accordance with the APPs.
4. Purposes for which we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information to:
- Provide machinery sales and equipment hire services, including preparing quotes and processing orders;
- Administer hire agreements, deliveries, collections and returns;
- Verify licences, competencies or authorisations where required for the hire of certain equipment;
- Process payments, issue invoices and manage accounts;
- Respond to enquiries and provide customer support;
- Comply with our legal, regulatory and workplace health and safety obligations;
- Improve our products, services and website; and
- Send updates or marketing material where you have opted in (you may opt out at any time).
5. Disclosure of personal information
We may disclose personal information to third parties where reasonably necessary for the purposes set out above, including:
- Freight, transport and logistics contractors engaged to deliver or collect equipment;
- Payment processors and financial institutions;
- Finance, insurance or warranty providers where you request such arrangements;
- Professional advisers such as accountants, lawyers and insurers;
- IT and cloud service providers who host or support our systems; and
- Government agencies, regulators or law enforcement bodies where required or authorised by law.
Some of our service providers, such as cloud hosting and email providers, may store or process information outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles that information in accordance with the APPs.
6. Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality and analyse website traffic. Cookies are small files stored on your device. You can adjust your browser settings to refuse cookies, although some features of the website may not function correctly as a result. Analytics data collected through our website is used in de-identified or aggregated form wherever practicable.
7. Direct marketing
We may use personal information to provide you with information about machinery, equipment, hire specials and related services that may interest you. All our electronic marketing communications include a simple means to opt out. If you receive marketing from us and no longer wish to, contact us at ceo@badrockmachinerysalesandhire.site and we will act on your request promptly.
8. Quality and security of personal information
We take reasonable steps to ensure the personal information we collect is accurate, complete and up to date. We also take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including through appropriate technical and organisational security measures. Personal information that we no longer require, and that we are not legally required to retain, will be destroyed or de-identified.
9. Access to and correction of your personal information
You have the right to request access to the personal information we hold about you and to request corrections where that information is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email us at ceo@badrockmachinerysalesandhire.site. We will respond within a reasonable timeframe. In limited circumstances, we may decline a request where permitted by the APPs, in which case we will provide written reasons and information about how to seek review.
10. Notifiable data breaches
If a data breach occurs that is likely to result in serious harm to any individual whose personal information is involved, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including assessing the breach and notifying affected individuals and the Office of the Australian Information Commissioner as required.
11. Complaints and enquiries
If you have a question about this policy, or you believe we have breached the APPs or mishandled your personal information, please contact us:
- Email: ceo@badrockmachinerysalesandhire.site
- Post: Privacy Officer, Badrock Machinery Sales & Hire Pty Ltd, Perth WA
We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this website, together with the date of last update.
13. Our details
Badrock Machinery Sales & Hire Pty Ltd
ABN 87 702 096 875
Perth, Western Australia
Website: https://badrockmachinerysalesandhire.site
Email: ceo@badrockmachinerysalesandhire.site
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